FAQ
What is BambooHR?
BambooHR is HR software that collects and organizes all the information you gather throughout the employee life cycle, then helps you use it to achieve great things. Whether you’re hiring, onboarding, preparing compensation, or building culture, BambooHR gives you the time and insights to focus on your most important asset—your people.
Is BambooHR a PEO?
BambooHR is an HR software solution, not an outsourcing provider. While we don’t provide HR staff for you, we do offer top-notch tools that help time-strapped HR professionals perform the work of many. Even a one-person HR department can use BambooHR to analyze people data, hire talent, onboard new employees, manage compensation and benefits, and help strengthen their company culture. And that’s just the beginning.
How much does BambooHR cost?
For companies with more than 25 employees, BambooHR is priced on a per-employee, per-month basis. For companies with 25 employees or fewer, pricing is a monthly flat rate. As your employee count rises, we automatically apply volume discounts. And to ensure we win your business every month, we never require annual contracts. This means you receive a great price for our HR software now and as you grow, and all without the hassle of chasing down discounts. To get a free price quote, call 1-866-387-9595 or visit our website.
Do you offer discounts?
Yes! Volume discounts are automatically applied to all accounts based on headcount. Your discount will increase as your headcount increases—no need to request it or negotiate new pricing. We also offer 15% off to registered nonprofit organizations.
Who owns BambooHR?
BambooHR is a privately-held company. You can learn more about our history here.
Does BambooHR do payroll?
Yes! BambooHR® Payroll gives you a clear, streamlined experience. A single source of data means time tracking, time off, and benefits all flow directly into payroll, making payroll runs quick and easy with no more double data entry. In addition to seamless data flow, payroll customers enjoy comprehensive payroll reporting, superior customer support, and full-service tax filing. Learn more by visiting the Payroll page on our website.
What apps does BambooHR integrate with?
Over 120 third-party applications integrate with BambooHR. You can find a complete list of our technology partners in the BambooHR® Marketplace.
What is BambooHR’s cancellation/refund policy?
Your BambooHR contract is month to month, so you can cancel your account at any time. If you decide to cancel, please understand we’re unable to offer prorated refunds. Your account will remain active until the end of the current monthly billing period. If you cancele during your free trial, you have not and will not be charged.
Where can I find my contract with BambooHR?
BambooHR only offers month-to-month contracts. You can find your contract online at https://www.bamboohr.com/terms-of-service/.
Does BambooHR have time tracking?
Yes! BambooHR® Time Tracking is available as an add-on to your account. Employees can clock in and out or enter hours right from the BambooHR Home screen or in the mobile app , and timesheets are always easily available for approvals or edits. Learn more here.
Does BambooHR have performance reviews?
Yes! BambooHR® Performance Management is a feature in our Pro package that cuts to the heart of effective performance management, using peer feedback, goal tracking, and short, frequent appraisals to encourage action and eliminate the stress of traditional performance reviews. Learn more here.
How do I look up who my dedicated account manager is?
We have an entire support team available to help you. Our on-site BambooHR Support Heroes are well trained and capable of solving any problem. You can call 1-866-387-9595 between 6 AM and 6 PM MT Monday through Friday or visit our help center to contact our support team.
How long does it take to set up BambooHR?
It generally takes between four and six weeks to fully implement BambooHR at your organization.
What is the setup process like?
Most customers choose our implementation service, in which you provide the necessary data and your assigned implementation specialist helps you import it, shows you how the system works, and gets you set up and running. Implementation generally takes four to six weeks, during which you can expect to have around two calls per week with your implementation specialist lasting between 30 minutes and an hour.
Organizations with fewer than 25 employees use a QuickStart process. During this process, you receive a series of videos that guide you through account setup. You can also attend QuickStart office hours if you have any questions.
Where is my data housed? How secure is BambooHR?
BambooHR customer data is hosted in the United States, Canada, or Ireland, depending on the location and needs of individual customers and applicable laws. All information is encrypted in transit, and sensitive fields are encrypted at rest. In addition, the data center located in Ireland meets all of the data requirements of the European Union, European Economic Area, Switzerland, and the United Kingdom.
We use a Zero Trust model to keep your data locked down at every level, and we take multiple measures to ensure it stays that way. Here are just some of the measures we take to prevent data leaks and unauthorized data access:
- Defense in Depth multi-level data security
- Frequent vulnerability scans
- Web application firewall
- Annual third-party SOC II security audit
- SAML Support
- Annual penetration test
- Native multi-factor authentication available to all BambooHR customers
Is your support team outsourced?
No, our support team is entirely in-house to ensure you receive the best service possible.
How customizable is BambooHR?
Customizing BambooHR is easy! Customers can customize workflows and approvals, Access Levels, email alerts, tabs and fields, and company branding.
Can I request custom dev work?
While BambooHR does not provide custom dev work, our open API makes it easy for you to integrate other applications into BambooHR, so data can be shared across systems. The API can be used to manipulate employee data and to generate reports in several formats. You can view our API documentation here.
Does BambooHR have benefits administration?
Yes! BambooHR® Benefits Administration for US-based employees helps you complete everything from onboarding elections to open enrollment. Plus, you can enjoy easy approvals, comprehensive reporting, and automated carrier connections to top benefits providers.
How does BambooHR help me go paperless?
BambooHR helps you get rid of paperwork with digital pre-boarding packets, e-signatures, digital forms, cloud storage, and more. Save the trees and your money!
How many customers does BambooHR have?
BambooHR has over 33,000 customers across more than 55 industries. More than 3 million employees and HR professionals use BambooHR.
How many countries does BambooHR operate in?
BambooHR is based in the United States but serves customers and their employees in over 190 countries.
Who does BambooHR serve?
From small businesses to companies of 1,000 employees (or even more!), BambooHR is designed to set HR teams and everyone else at your company free to do great work.
How does BambooHR billing work?
Your billing date is based on the day you sign up for BambooHR, and your bill is payable automatically by your ACH or credit card. For example, if you sign up on June 19, you would be billed the 19th of every month.
What are the main features of BambooHR?
BambooHR is the complete HR software. We simplify HR with award-winning solutions for everything from hire to retire.
- Employee database and reporting
- Payroll, time, and benefits
- Hiring and onboarding
- And more!
For an overview of our software, watch our video product tour or compare our plans and features here.