BambooHR app for Zendesk

Who Is Command - Lookup an Employee

whos_out

Check your Time Off balances in Slack

Install Application

Overview

Zendesk empowers HR teams to effortlessly deliver exceptional employee service at scale. Our AI-powered Employee Service solution is easy to use yet powerful, and designed to fit seamlessly within your organization’s processes and systems so you can support employees in the moments that matter most from day one, from onboarding new hires to responding to requests regarding leave. With AI-powered self-service capabilities, advanced automation, and integrated case management, Zendesk ensures you can meet employee service expectations while keeping operational costs low.

Deliver instant, around the clock support

with an AI-powered help center and AI agents pre-trained on your help content.

Enable seamless collaboration across teams

using side conversations, tasks, and approvals within a single ticket.

Ensure consistent, high-quality service

by centralizing and streamlining all essential HR workflows like onboarding and benefits management, with native triggers, automated task lists, and approvals.

Limit access to sensitive information

based on role or department with robust permissioning and data masking.

Integration

Instantly View BambooHR Employee Details in Zendesk

Stop switching between systems—see essential employee details from BambooHR directly inside Zendesk, saving your support agents time and effort.

Why You’ll Love This Integration

✅ Instant Employee Lookup
Get key employee details right in the Zendesk ticket sidebar.

✅ Faster, More Personalized Support
Assist requesters with confidence, knowing exactly who they are.

✅ Seamless HR & Support Collaboration
Give agents the right context to resolve issues quickly.

How It Works

When a ticket is created or viewed, the BambooHR app instantly retrieves the requester’s details using their email address. This real-time sync provides immediate visibility without manual effort, while ensuring no data is stored in Zendesk.

Employee Details at Your Fingertips

One-Click Access to BambooHR

Need more details about the requester? Click “View in BambooHR” to open the employee’s profile instantly—no searching required!

Supercharge your Zendesk experience with faster, more efficient employee support.

How to Install

  1. Visit the BambooHR app page in the Zendesk Marketplace.
  2. Click Install.
  3. Select the Zendesk account where you want to install the app, then click Install.
  4. On the app settings screen, enter your BambooHR subdomain in both the bamboohrCompanyDomain and OAuth Authentication fields. For example, if your BambooHR URL is yourcompany.bamboohr.com, enter only yourcompany.
  5. Click Sign in with BambooHR. You’ll be redirected to BambooHR to securely authenticate and authorize Zendesk to access your account via OAuth. Review the requested access scopes, then click Allow Access.
  6. After authorization, you’ll return to the app settings screen in Zendesk. Click Install to complete the setup.

🎉 That’s it! The BambooHR app is now active, and employee details will automatically appear in the ticket sidebar for new and existing Zendesk tickets. Don't forget to pin the app to the sidebar for quick and easy access!

What Data Syncs?

BambooHR Field
Sync Direction
Zendesk Field
Field Logic or Notes
First Name
Employee Name
The First Name as displayed in the Basic Information section of the Personal tab in BambooHR.
Preferred Name
Employee Name
If a Preferred Name is specified in the Basic Information section of the Personal tab, it will appear in parentheses between the first and last name.
Last Name
Employee Name
The Last Name as displayed in the Basic Information section of the Personal tab in BambooHR.
Job Title
Job Title
Pulled from the Job Information section of the Job tab in BambooHR.
Department
Department
Pulled from the Job Information section of the Job tab in BambooHR.
Location
Location
Pulled from the Job Information section of the Job tab in BambooHR.
Work Phone
Work Phone
The Work Phone number as displayed in the Contact section of the Personal tab in BambooHR.
Manager Name
Manager Name
Pulled from the Job Information section of the Job tab in BambooHR.
Employment Status
Employment Status
Pulled from the Employment Status section of the Job tab in BambooHR.
Employee Status
Employee Status
Indicates whether the employee is Active or Inactive, as shown in the Basic Information section of the Personal tab in BambooHR.
Employee ID
Employee ID
Used to generate the “Open in BambooHR” link, which directs to the employee’s profile in BambooHR.

Publisher

BambooHR

Updated: 03/25/2025

Phone Support:

1-866-387-9595

Email Support:

[email protected]

Support Hours:

6am MDT - 6pm MDT