Job Description Template: Hotel Receptionist
Hotel Receptionist Job Description
Full-Time | Onsite | Location
$32,000–$42,000 (Suggested salary range for this role per Payscale)
Why [Company]?
Introduce your organization in 3–5 sentences. This is the perfect place to explain what you do and why your company is a great place to work! For example, here's our bio:
Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here, too. BambooHR has been recognized as a "Best Company to Work For," and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.
About Your Role
Give a general overview of what this person will do at your company. For example:
As our hotel receptionist, you’ll be the first point of contact for all guests. The ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable about our policies, offerings, and amenities to ensure guests enjoy their stay with us. In addition to providing excellent customer service, the hotel receptionist will help with administrative tasks at the front desk to ensure operational efficiency.
What You'll Do
List specific job responsibilities. For example:
- Welcome and check-in guests, making a warm and professional first impression
- Kindly and promptly address guest inquiries, requests, and concerns
- Provide information about hotel services, amenities, and local attractions
- Coordinate with other hotel departments to fulfill guest needs and requests
- Manage reservations, cancellations, and room assignments
- Answer and forward phone calls
- Process payments, handle cash, and maintain accurate records
- Maintain a tidy and organized front desk area
- Use hotel management software for check-ins, check-outs, and guest information
What You'll Need to Get the Job Done
List what a qualified candidate needs to do their job effectively. For example:
- 1+ year experience as a hotel receptionist or in a customer service role
- High school diploma, GED, or equivalent
- Fluency in English
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to handle high-pressure situations with a calm and professional demeanor
What Will Make Us Really Love You
List the soft skills or "nice-to-haves" that will help your candidate be successful. For example:
- Experience using hotel management software
- Familiarity with local attractions and services
- Ability to communicate in multiple languages
- Ability to upsell hotel services and amenities
What You'll Love About Us
Describe your company's benefits, culture, work environment, and anything else that makes your organization stand out. For example:
Our company's mission and values are rooted in integrity and guide every aspect of our organization, from how we serve our guests to how we interact as a team. As we've grown throughout the years, our employees remain at the heart of our success. To show our appreciation, we offer a generous compensation package that includes the following:
- Retirement: 401(k) plan with employer matching
- Healthcare: Medical, dental, vision, and mental wellness coverage
- Life insurance: Group life insurance through our partner
- Charitable giving: Donation matching to a charity of your choice
- Time off: Flexible PTO policy with floating holidays
- Remote program: Virtual team-building events, internet stipend, and ongoing support
- Career development: Professional development reimbursement program
- Family care: Parental leave for all new parents
More About Our Company
Add your equal employment opportunity (EEO) statement, a note about required background checks, and other things a candidate may want to know before applying.